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We appreciate you choosing Luminous Skin as your clinic of choice for skin solutions and relaxation. Due to the high demand of our services and with our expert therapists having dedicated allocated time with you, we kindy ask that you agree to our terms and conditions before making an appointment at Luminous.


Please be open minded. Skincare is often best left to professionals, so although you might be interested in a specific treatment we offer, if it is going to do more harm to your skin we will recommend a treatment that will work well with your current skin health.


Any cancellation or rescheduling made within 24 hours of your appointment will result in a cancellation fee. The amount of the fee will equal 50% of the service pre booked. Fee will be ducted from the card saved on your account. This also Applies to No Shows or last minute cancellations.


In order to achieve the most out of your treatment we ask that you arrive 15 minutes before your appointment to complete a thorough consultation form. If you are running behind we reserve the right to cut your treatment time to ensure that our therapists are not late for their next following procedure.


Some procedures we perform in clinic may require pre & post care corrective products as a “skin prep” to ensure appropriate care for the treatment area. This is also to ensure we limit associated risks involved. For certain procedures this is a non-negotiable however this will be discussed with you at the time of your consultation and/or before the treatment. 


We accept all major card payments including AMEX. We also accept cash, Afterpay and Zippay. Unfortunately we do not accept bank cheques. All appointments performed on the day must be paid in full that day. If you fail to pay for your treatment or products on the day or leave the premises without paying or knowledge of the therapist, you will forthwith be banned from the clinic and all future appointments will be cancelled. 


Luminous Skin Clinic does not provide refunds in accordance with Australian Consumer Law.

When a prepaid treatment package is purchased, the client consents that the fee paid for the pre-paid package or treatment is non-refundable, including in the event that a clients personal circumstances may change, the client can no longer attend or chooses to terminate their treatment package. We do not offer a refund in the event of a change of mind. You agree to this once you process your payments with the clinic.


For all prepaid treatments, packages and services are. For this factor, Luminous Skin Clinic does not provide refunds (please see refund policies). You agree to this once you process your payment with Luminous Skin Clinic. This is mentioned in Luminous Skin Clinic’s initial consultation forms and also all of our consent forms. It is also stated on our website under our clinic policies. 

Prepaid treatments are non transferable to another client or to another area of the body. If you wish to discontinue the prepaid treatments, we are happy to transfer the dollar amount to another treatment or product within the clinic. If a client is a no show on the day to an appointment or a cancellation within a 24 hour period and holds no deposit on file, a prepaid treatment will be forfeited for our therapists time.


At Luminous Skin Clinic the experience of all clients is extremely important to us. Our priority is to always perform procedures in the safest and most peaceful environment possible. We operate class 4 medical grade lasers, light based technology and electric machinery that moves around treatment rooms and the clinic that carry serious risks. For this reason, children under the age of 12 are not permitted in our treatment rooms or left unsupervised in the clinic. We also do not have the capacity for our staff to care for your children while you are having a treatment done.

We have late night appointments available  Wednesdays and Thursdays.


Our gift vouchers are not redeemable on Rationale Skincare or Injectables from Evolve Aesthetics. Luminous Skin Clinic provides gift vouchers for all dollar amounts. Gift vouchers are valid for 36 months from the date of purchase and are not redeemable after the end date. Any lost vouchers cannot be replaced and “no show” to appointments after booking will mean the voucher can no longer be used. The voucher must be brought in with you on the day or it can not be redeemed. Vouchers are non transferable to another client.


Luminous Skin offers exclusive specials that are strictly valid for the time frame given only, they will not be extended beyond this date. Specials cannot be paid ahead for an appointment outside of these dates. After the expiration date of the special, the treatment will revert back to original price.

These specials are non transferable to other services and cannot be purchased as a gift voucher