Refund Policy

Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and the credit note will be applied to your account. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to Luminous Skin Clinic 12 Shuter st. Moonee ponds VIC 3039 Australia. 


If you feel you are having a reaction to a product, please send us an email to with a medical letter from your gp advising of reaction. A refund will be issued for any reactions that cannot be resolved.


To return your product, you should mail your product to Luminous skin clinic 12 shuter st Moonee ponds  VIC 3039 Australia. 


You will be responsible for paying for your own shipping costs for returning your item unless in the case of defective or damaged items or when reactions occur. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.